Refund Policy

1. What this policy covers

This policy covers digital coin purchases for Little Grove TD offered through our checkout. ZHAO WANBI reviews requests manually. There is no automatic refund request button in the game.

Nothing in this policy limits any mandatory consumer rights or remedies available to you under applicable law.

2. Reasons to request a review

• Billing error: you believe the amount charged was incorrect or the purchase was not authorized by you.
• Duplicate charge: the same intended purchase appears to have been charged more than once.
• Missing delivery: payment appears completed, but the purchased coins have not been credited.
• Unused purchased coins: you want us to review a purchase before the coins have been spent.

For missing coins, check the purchase history before starting another payment. Avoid spending disputed coins or items while a request is being reviewed. Do not repeatedly pay to resolve a pending transaction.

3. How to submit a request

Contact ZHAO WANBI by telephone or post using the details on the Contact & Support page. Identify the game when you contact us so that we can review the correct account or purchase.

• Give the game name and the email address registered to the account, if there is one.
• Provide the order reference from History, the purchase date, amount and currency, and the reason for the request.
• Tell us whether any of the purchased coins or resulting items have been used.
• You may provide a receipt or a carefully redacted screenshot. Never send your account password, full card number, security code or one-time payment code.

If you contact us by post, include a way for us to reply. Submit the request promptly after noticing the issue. This policy sets no fixed voluntary request deadline; any applicable legal time limits still apply.

4. What happens during review

We compare the request with account, order, payment and delivery records. We may ask for proportionate information to establish that you are entitled to discuss the purchase. A screenshot alone does not determine the payment result.

For a duplicate or erroneous confirmed charge, we review whether a refund or correction is due. For a missing delivery, we review whether to complete delivery or return the payment. For unused coins, we consider the transaction and whether the paid value is still unused.

If a pack has been partly spent, we review the remaining balance and the circumstances. Free rewards have no purchase price to return. These points do not remove a remedy required by law.

5. Refund decisions and timing

An approved refund is arranged through the original payment channel where supported and permitted. We do not request an extra payment to process a refund. The payment provider and your bank may take additional time to show the return.

There is no guaranteed approval or bank processing time. We review each request and can explain the decision through our contact channels. If money is returned, associated coins or items may be adjusted so that the same purchase is not both refunded and used.

You can ask us to reconsider a decision and provide additional relevant information. Your rights to raise a dispute with the payment provider, bank or a competent authority remain available.

6. Help with a purchase

Contact ZHAO WANBI by telephone or post using the details on the Contact & Support page. Identify the game when you contact us so that we can review the correct account or purchase.

Nothing in this policy limits any mandatory consumer rights or remedies available to you under applicable law.